Our privacy principles and promises
1. We intend to be fully transparent and as clear as possible about your privacy.
If you have any questions, concerns or remarks, please contact our privacy desk via [email protected].
2. We keep you up to date at all times
We will always keep you fully informed about your data, We make sure you understand which data from or about you we use, where we keep it, why we use it, how long we use it and who can use it.
3. We enable you to remain in control of your data
We consider the data from or about you to be yours. We only use it for the purposes for which you have given it to us, or for which we collected it from you. At any time you can opt-out or opt-in using our software and websites.
4. We protect your data
Your data is yours. We keep it that way by protecting it at all times to prevent it from falling into the wrong hands.
5. The area we operate in
We operate according to the privacy laws applicable in your country. Because we are rooted in Europe, European privacy laws apply. These laws are considered to be the most extensive in the world. They offer a high level of protection to you by only allowing us to use your data when the strict conditions of these laws are met. Our company policy on privacy and processing of personal data reflects these laws and we apply this policy globally. The countries we focus on are Austria, Belgium (Flemish) / (French), Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands ,Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
6. We will only use your data for the purposes we have stated to you.
If we ask your permission to use your data for specific purposes, we also allow you to withdraw your permission. We will allow you to access and correct your data. We keep as little of your data as possible, and only for as long as we need it. When we no longer need data we destroy it, we block it, we irreversibly anonymise it, either way it so it is no longer linked to you. If we engage others to use your information on our behalf, we will ensure they act in accordance with our policies. If we share your data with others, we will first ask you for permission, unless there is a legal obligation that prohibits us from asking.
FleetGO’s policy on privacy and processing of personal data
“FleetGO” – when we say FleetGO, or “we” or “us” we refer to all our communications on which a link to this policy is displayed like our websites, software and mobile applications.
“Control Unit” means FleetGO hardware installed in a vehicle that collects and outputs technical and/or digital data, which may or may not be linked, or can be read remotely, by which Personal Data, including tachograph data, is collected about the movement, the use of a vehicle, activity and time registration of a Driver.
“Client” means a customer or Partner of FleetGO.
“Client Data“ means Personal Data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
“Driver” means an individual, employee or co-driver, that is authorized by the Client for administrative purposes of the Service and/or who drives a vehicle that is equipped by a Control Unit.
“Partner’’ means a business partner of FleetGO.
“Personal Data” means any data or information relating to an identified or identifiable natural person.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.
2. The Information We Collect Through Or On The Service
The legal bases for FleetGO’s processing of personal data are that the processing is necessary for providing the Service in accordance with FleetGO’s General Terms & Service Agreement and that the processing is carried out in FleetGO’s legitimate interests, which are further explained in the section “How We Use the Information We Collect” of this Policy. We may also process data upon your consent, asking for it as appropriate.
We collect these types of information within these Categories of persona:
- Employees (internal);
- Employees of external companies;
- Interested parties;
- Professional, commercial or business addresses;
- Phone numbers;
- E-mail addresses;
- Billing information;
- Product interests;
- Contract details (contractual relationship, product and / or contractual interests);
- IP addresses;
- Location data (GPS positions);
- License plate of vehicle;
- Service-related diagnostics;
- Data on car use, such as: distance covered, time of day, vehicle, vehicle speed, engine speed, engine load (number of hours), engine temperature, braking / manoeuvring in curves / acceleration, mileage, travel time and distance, vehicle consumption, tire pressure, cruise control, tire position vehicle, diagnostic trouble codes, axle load, battery voltage, braking distance, distance to service, fuel level, total vehicle weight, PTO data, retarder data.
- Drivers (card) data via a tachograph, such as: card number, date of issue, expiry date, first name, last name, date of birth, driver’s license number, country of origin and type of activities.
2.1 User-provided Information
When you use the Service, as a User or as a Visitor, you may provide, and we may collect Personal Data as stated above. You may provide us Personal Data in various ways on the Service, p.e. when you register to obtain a whitepaper, use the Service, post Client Data, interact with other Users of the Service through communication or messaging capabilities, or send us customer service – related requests.
2.2 Information Collected by Clients
A Client or User may store or upload data into the Service Client Data. Digital data that is generated or processed by a Control Unit that is installed by or in behalf of the Client and connected to a Driver is also information collected by Clients.
FleetGO has no direct relationship with the individuals and Drivers who are not a User of the Service and whose Personal Data it hosts as part of Client Data.
Each Client is responsible for providing notice to the Driver and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data. A Client or User has only access to the Personal data of a Driver exclusively with the purpose of using and in respect of the Service.
2.3 “Automatically Collected” Information
When a User or Visitor uses the Service, we may automatically collect certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons.” This “automatically collected” information may include an IP address or another device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is collected from all Users and Visitors.
2.5 Information from Other Sources
We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our partners, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.
3. How We Use the Information We Collect
We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:
We use the information – other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User. The only Client Data we process or use manually concern hand written notes or letters and manually signed contracts.
We use the information to understand and analyse the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, features, and functionality. Should this purpose require FleetGO to process Client Data, then the data will only be used in anonymized or aggregated form.
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below in the “Your Choices” section.
3.4 Cookies and Tracking Technologies
3.4.1 What are Cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyse the effectiveness of the Service and third party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotion or other activities on the Service. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.
Read more about the specific cookies we collect and use in the “Cookies That We Use In The Site” section of this policy.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.
We also use Analytics with Google Adwords for remarketing and keeping track of which products or pages a Visitor views or keeping track of whether the Visitor made a purchase / request based on one of our advertisements. This way we can measure how successful our marketing campaigns are and to what extent our offer matches our target group. These cookies may also ensure that our advertisements on third party websites are tailored to the Visitors interests, viewed pages or provided with interesting offers.
These cookies are not personally identified and do not know who you are (name), nor what your address or e-mail address is.
We use the marketing automation tool Sharpspring in order to improve service and promotional communications. To use certain functions of the Service, you are asked to give Sharpspring access to certain personally identifiable information.
Personal information includes the following categories, but not limited to:
- Contact information (such as your name, telephone number, postal address and email address);
- Demographic data (such as your gender and zip code);
- Third Party Social Media Account data.
3.8 Social media features
4. To Whom We Disclose Information
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
4.1 Unrestricted Information
Any information that you voluntarily choose to include in a Public Area of the Service, such as a public profile page, will be available to any Visitor or User who has access to that content.
4.2 Service Providers
We may engage third party companies to perform services on our behalf (e.g. service providers who provide websites, application development, hosting, email, software maintenance and other services). These third parties may have access to, or process Personal Data or Client Data as part of providing these services. We limit the information provided to these service providers to that extent that is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information. They are not authorized by us to otherwise use or disclose your Personal Information, except to the extent required by law.
4.3 Non Personally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise non personally identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
4.4 Law Enforcement, Legal Process and Compliance
We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
4.5 Change of Ownership
5. Your Choices
5.1 Access, Correction, Deletion
You may choose not to provide or to decline to share certain Personal Data, even though that might impact your ability to register or receive particular features and functionality of the Service.
If you do not want to receive interest-based advertisements, you can opt out as discussed in the “Internet Based Advertising” section.
We provide you with access to the Personal Data that you may have provided through your use of the Service. If you wish to access or amend any other Personal Data we hold about you, please contact us as set forth in the “How to Contact Us” section. At your request, we will have any reference to you deleted, anonymised or blocked in our database.
You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact FleetGO’s Privacy desk at [email protected]. You also have a right to lodge a complaint with data protection authorities.
5.2 Navigation Information
You may opt out from the collection of navigation information about your visit to the site by Google Analytics by using the Google Analytics Opt-out feature.
5.3 Opting out from Commercial Communications
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “How to contact us” section.
Users are able to view and modify settings relating to the nature and frequency of promotional communications that they receive from us by accessing the “My Settings” tab on the Service.
Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
FleetGO has no direct relationship with the Client’s customers or third party whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly. If the Client requests FleetGO to remove the data, we will respond to its request within thirty (30) days. We will delete, amend or block access to any Personal Data that we are storing only if we receive a written request to do so from the Client who is responsible for such Personal Data, unless we have a legal right to retain such Personal Data. We reserve the right to retain a copy of such data for archiving purposes, or to defend our rights in litigation. Any such request regarding Client Data should be addressed as indicated in the “How to Contact Us” section, and include sufficient information for FleetGO to identify the Client or its customer or third party and the information to delete or amend.
6. Third Party Services
The Service may contain features or links to websites and services provided by third parties. Any information you provide on third party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
7. Interest Based Advertising
Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smartphone or tablet, advertising based on his/her assumed preferences or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in the FleetGO products or services so that we can send them promotional emails, or serve our advertisements to them on the websites and mobile apps of other entities.
These third parties include: (a) advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements; (2) attribution partners, which measure the effectiveness of certain advertisements; and (3) business partners, which collect information when a person views or interacts with one of their advertisements.
In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly on our sites or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners.
The information we or third party collect enables us to learn what purchases the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our Sites, or in response to our emails, or when visiting or using third parties’ platforms.
We, or the third parties with which we work, use the information collected as described above to understand the various activities and behaviours of our customers, Site Visitors and others. We, or these third parties, do this for many reasons, including: to recognize new or past Visitors to our Sites; to present more personalized content; to provide more useful and relevant ads – for example, if we know what ads you are shown we can try not to show you the same ones repeatedly; to identify Visitors across devices, sales channels, third party websites and sites, or to display or send personalized or targeted ads and other custom content that is more focused on a person’s perceived interest in products or services similar to those that we offer.
Our interest-based ads may be served to you in emails or on third party platforms. We may serve these ads about our products or services or send commercial communications directly ourselves or through these third parties.
Visitors may opt out of receiving interest based advertising by advertising networks that may be delivered to them on our platform and other websites by visiting the website http://www.youronlinechoices.com/. These features will opt a Visitor out of many – but not all – of the interest based advertising activities in which we or third parties engage.
8 Cookies That We Use In The Site
8.1 The Following Types of Cookies Are Used In The Site:
- strictly necessary/essential cookies – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided. These cookies don’t collect information that identifies a Visitor.
- performance cookies – These cookies collect information about how Visitors use a website, for instance which pages Visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a Visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- functionality cookies – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
- behaviourally targeted advertising cookies – These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
8.2 The Following Cookies Are Used In The Site:
|Service provider||Cookie name||Cookie type||Expiration||Content|
|FleetGO||excess||1||1 year||Helps to identify the referrer and landing page of Visitors|
|FleetGO||speed||1||session||Helps to identify the referrer and landing page of Visitors|
|FleetGO||mapleftpanel||1||1 year||Helps to remember of the status of the left panel of the map|
|FleetGO||maprightpanel||1||1 year||Helps to remember of the status of the right panel of the map|
|Google Analytics||_ga||2||2 years||Helps to identify sessions of Visitors|
|Google Analytics||_gat||2||10 minutes||Helps to throttle traffic rate for Google servers|
|Google Analytics||_ga||2||2 years||Helps to identify sessions of Visitors|
|Google Analytics||_ga||2||10 minutes||Helps to throttle traffic rate for Google servers|
|Zendesk||_help_center_session||2||session||Helps to identify new Visitors|
|Zendesk||_zendesk_shared_session||2||session||Helps to identify new Visitors|
|FleetGO||pd_referrer||1||1 year||Helps to identify the referrer and landing page of Visitors|
9. Data Security
The databases are hosted in the EU data centre located in Frankfurt, Germany.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data. A detailed statement about how Personal Data protection is met by technical and operational measures is available as a download for Clients on our platform or contact our privacy desk via [email protected].
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “How to Contact Us” section.
If we learn of a security systems breach, we apply a standard protocol to respond adequately on the breach also including to inform you and the authorities of the occurrence of the breach in accordance with applicable law.
10. Data Retention
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- the contents of closed accounts are deleted after 10 years of the date of closure;
- at Client’s request we delete or anonymise any Personal Data.
Although we may allow you to adjust your privacy settings to limit access to certain Personal Data, please be aware that no security measures are perfect or impenetrable. We are not responsible for circumvention of any privacy settings or security measures on the Service. Additionally, we cannot control the actions of other Users with whom you may choose to share your information. Further, even after information posted on the Service is removed, caching and archiving services may have saved that information, and other Users or third parties may have copied or stored the information available on the Service. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons.
12. Data Controller and Data Processor
FleetGO does not own, control or direct the use of any of the Client Data stored or processed by a Client or User via the Service. Only the Client or Users are entitled to access, retrieve and direct the use of such Client Data. FleetGO is largely unaware of what Client Data is actually being stored or made available by a Client or User to the Service and does not directly access such Client Data except as authorized by the Client, or as necessary to provide Services to the Client and its Users.
The Client or the User is the data controller under the Regulation for any Client Data containing Personal Data, meaning that such party controls the manner such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data.
FleetGO is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Client or User nor is FleetGO responsible for the manner in which the Client or User collects, handles disclosure, distributes or otherwise processes such information.
13. Specific Privacy Terms
13.1 Data Processing Addendum
13.2 Children’s Privacy
Our Service is not directed to individuals under the age of 13. We do not solicit or knowingly collect Personal data from such individuals. If you become aware that a child has provided us with personal data, please contact us as indicated in the “How to Contact Us” section below. If we obtain actual knowledge that we have collected Personal data from a child under the age of 13, we will take steps to delete such information from our database.
14. Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read and understood the current version of the Policy.
15. How to Contact Us
If you have any concerns, questions or complaints about this Policy, your Personal Data, our use and disclosure practices or your consent choices, please feel invited to contact our Privacy and Data Protection Desk by email at [email protected].
Otherwise you can contact us by :
FleetGO International B.V.
8051 DD Hattem
Phone: +31 (0)38 444 9542
E-mail: [email protected]
Dutch Chamber of Commerce number: 60619767
FleetGO Deutschland GmbH
Phone: +49 (0)211 63 55 23 55
E-mail: [email protected]
Sitz der Gesellschaft ist Düsseldorf
Registergericht: Amtsgericht Düsseldorf
Nordrhein-Westfalen Amtsgericht Düsseldorf HRB 70099